terms of service

By placing an order on this website, you agree to the following terms and conditions.

Products

All products offered are one-of-a-kind pieces. Small variations and signs of age are part

of the character of vintage textiles and not considered defects.

Prices and Payment

All prices are stated in Euro and include applicable VAT. Payment is due immediately upon

purchase using the available payment methods at checkout.

Order Processing

Orders are processed in the order they are received. Each piece is carefully prepared

before shipping.

Shipping

Shipping is carried out according to the conditions stated in the Shipping & Delivery

section.Right of Withdrawal

Customers have the right to withdraw from their purchase within 14 days, in accordance

with the Returns & Right of Withdrawal policy.

Returns

Returned items must be in their original condition, unworn and undamaged.

Exchanges

As each ONCE piece is one of a kind, exchanges are not possible.

Liability

We are not liable for damages resulting from improper use of the products.

privacy policy

We respect your privacy and are committed to protecting your personal data.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your

device, including your web browser, IP address, time zone and cookies installed on your

device.

When you make a purchase, we collect personal information such as your name, billing

address, shipping address, payment information, email address and phone number.

How We Use Your Information

We use your personal information to:

• process and fulfill your orders

• communicate with you

• provide customer support

• comply with legal obligations

Sharing Your Information

We share your personal data with Shopify and payment providers in order to process your

order. These providers only use your data to the extent necessary to perform their

services.

Cookies

We use cookies to improve your browsing experience and to analyse website traffic.

Your Rights

If you are a resident of the European Union, you have the right to access, correct or delete

your personal data.

Data Retention

We retain your personal information for as long as necessary to fulfill your order and

comply with legal obligations.

Contact

If you have any questions about this Privacy Policy, please contact us at:

hello@once-store.com